Still have a OnePay Visa card?

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Are you looking for a fast and secure way to pay your workers?

All OnePay Visa cards and accounts have now closed, meaning you can no longer use your Visa card to spend money or receive payments.

Although Visa cards and accounts remain closed, some changes have been made to the Terms and Conditions and Privacy Policy recently that may affect you. Please see the latest version of these documents below.

Visa Help Centre

Although your Visa card and account is no longer open, you may still have questions about your account. Take a look at our most frequently asked questions below:

Why doesn’t my Visa card work anymore?

Your Visa card no longer works as we are now supported by Mastercard®. We have moved to Mastercard to allow us continue offering you a product with the features that you need now, and in the future.

How can I access the money on my Visa card?

If you still have money on your Visa card you can transfer your funds to a OnePay Mastercard by switching to Mastercard, you can do this through your OnePay approved employer. If you do not want to open a OnePay Mastercard you can call us to transfer to another account on 0113 320 1900*.

Please note that, in accordance with clause 10(e) of our Terms and Conditions, your funds will be available for redemption until 29 January 2026.

Can’t find the answer you were looking for? No problem, you can email us at theteam@onepay.co.uk or call us on 0113 320 1900*.

Visa Terms and Conditions

To view the OnePay Visa card Terms and Conditions, click here.

Visa Privacy Notice

To view the Visa Privacy Notice, click here.

Cookie Policy OnePay card Terms & Conditions Data Privacy Notice

'OnePay' is a trading name of Modus UK Limited, a company registered in England and Wales (No 05934955). Registered address: Mayfield House, Lower Railway Road, Ilkley, West Yorkshire, LS29 8FL.

The OnePay Card is issued by PSI-Pay Ltd pursuant to a license by Mastercard® International Inc. Funds held within the OnePay account are issued by PSI-Pay Ltd , authorised and regulated by the Financial Conduct Authority of the United Kingdom under the Electronic Money Regulations 2011 (FRN 900011) for the issuing of electronic money.

Access to payments including FPS, BACS, CHAPS and associated electronic money accounts are provided by Modulr FS Limited. Modus UK Limited is a registered EMD agent of Modulr FS Limited, a company of Modulr FS Limited, a company registered in England and Wales with company number 09897919, which is authorised and regulated by the Financial Conduct Authority as an Electronic Money Institution (Firm Reference Number: 900573) for the issuance of electronic money and payment services. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme (FSCS) funds will be held in one or more segregated accounts and safeguarded in line with the Electronic Money Regulations 2011 - for more information please see here.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Using the OnePay card and account is subject to our terms & conditions that can be viewed and downloaded at https://www.onepay.co.uk/terms-conditions The OnePay app is only supported by selected devices running on iOS 12.0 and above or Android 5.0 and above. OnePay does not charge you for using the OnePay app, however your mobile operator may charge you to access the app. Access and usage may be restricted by signal limitations. Apple is a trademark of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android/Google Play is a trademark of Google Inc.